Date Policy Updated : – 15th May 2019
Effective From: – 21st May 2018
To help us understand how you use our website, we collect information such as the date and time of server requests, referring websites, browser type and so forth. Information of this kind does not identify you personally.
We also collect some information, which potentially could be used to personally identify you, such as your IP address. We will not use this information to personally identify you, and we will not disclose this information unless compelled to by law.
You may also choose to provide us with information about yourself when registering for some of our online services, or placing an order for a product. We will not disclose this information without your permission unless compelled to by law. The sole exception to this is in the future we may use an outside agency to provide customer service (for instance, an agency may be used to process subscription orders and enquiries) Currently there are NO plans to do this.
If you have supplied us your email address and have agreed to accept emails from us, we will periodically send you email newsletters. If you decide you no longer want to receive these, you can opt out again by clicking on the unsubscribe button at the bottom of our newsletters.
We take the privacy of our customers seriously and we will endeavour to protect that privacy to the best of our ability in accordance with the Data Protection act 1998 and the General Data Protection Regulation 2018.
- Access to your information and correction
- Contact Details
- Types of Data collected
- Other Websites
- Methods of processing
- Additional information about Data collection and processing
- Additional information about User’s Personal Data
In order to receive information about your Personal Data, the purposes and the parties the data is shared with, contact the Data Controller and Owner.
Data Controller and Owner – Resolution TV Ltd, Registered in England, Registration Number: 05460711 , ICO Registration Number: ZA340457
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following contact details. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
By email –
By post –
3 Woodfield House,
Berkeley Business Centre,
What information do we collect about you? We hold some personally identifiable information about you, such as your full name, phone number, address, email address, or similar. These details are only collected on completing our “contact us” and competition forms as well as through our shop purchases. This Personal Data is freely provided by you the User. UKQU is not responsible for data collected by external ecommerce websites, that are linked to this website.
We collect information about you when you subscribe to our newsletter for the purpose of sending you marketing communications. We also collect information when you voluntarily complete our “contact us” and competition forms, use our online ecommerce shop and forums. We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at [email protected]
Website usage information is collected using cookies.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
In order to comply with the new Strong Customer Authentication (SCA) rule coming into effect on September 14, 2019 we use 3D Secure. This provides a layer of protection against fraudulent payments that is supported by most card issuers. The upcoming Strong Customer Authentication regulation in Europe requires the use of 3D Secure for card payments. Unlike regular card payments, 3D Secure requires cardholders to complete an additional verification step with the issuer. Typically, this involves showing the customer an authentication page on their bank’s website, where they are prompted to enter a password associated with the card or a verification code sent to their phone. This process is familiar to customers through the card networks’ brand names, such as Visa Secure and Mastercard Identity Check.
UKQU is not responsible for its marketplace vendor’s own data protection policies and compliance.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.
Cookies And Tracking Technologies: Technologies such as: cookies, beacons, tags and scripts are used by UKQU on this website. These technologies may be used in analysing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by such companies on an individual as well as aggregated basis. If you are located in Europe, your IP address and personal information are never stored or shared with any third-parties. We process and keep all data within Europe and, if you wish to opt-out, you can do so by contacting us at [email protected]
Our website contains links to other websites.
The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers and or social media platforms) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.
UKQU will not share your information for marketing purposes with any other companies.
The Data is processed at the Data Controller’s operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.
The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.
We will retain personal data we process on behalf of our customers for as long as needed to provide our services. UKQU will retain this personal information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
How We Share Your Information.
Personally Identifiable Information: UKQU will not rent or sell your personally identifiable information to others. We may store personal information in locations outside the direct control of UKQU (for instance, on servers or databases co-located with hosting providers). Any personally identifiable information you elect to make publicly available on our Site, such as posting comments on our blog page, will be available to others. If you remove information that you have made public on our Site, copies may remain viewable in cached and archived pages of our Site, or if other users have copied or saved that information.
Storage and Processing
How We Protect Your Information
UKQU is concerned with protecting your privacy and data, but we cannot ensure or warrant the security of any information you transmit to UKQU may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. When you enter personally identifiable information we encrypt that information using secure socket layer technology (SSL) and use a third party firewall. No method of transmission over the Internet or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us at [email protected] Our website does not request or store any sensitive information.
Compromise of Personal Information
In the event that personal information is compromised as a breach of security, UKQU will promptly notify our customers in compliance with applicable law.
Social Media Widgets
We would like to send you information about our products and services which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted you can do so by contacting us at [email protected]
System Logs and Maintenance
For operation and maintenance purposes, this Application and any third party services may collect files that record interaction with this Application (System Logs) or use for this purpose other Personal Data (such as IP Address).
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document.
The rights of Users
Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, deleted, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.
This Application does not support “Do Not Track” requests.
To determine whether any of the third party services it uses honour the “Do Not Track” requests, please read their privacy policies.
The User’s Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services.
The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities.