Terms & Conditions

Website Terms & Conditions

Last updated on: 15th May 2019

This website is operated by Resolution Television LTD (“Resolution Television” or “we”). By using our website, you accept in full the terms and conditions set out below. If you disagree with any part of these terms and conditions, do not use our website.
(2) Intellectual property rights
Unless otherwise stated, we or our licensees own the worldwide intellectual property rights in the website and material on the website. All product trademarks and copyrights are acknowledged as the property of their respective owners.

Understanding UKQU’s Limitations

UKQU provides this website for buyers to discover and purchase from sellers around the world. It is important to note that UKQU is not a part of that transaction. By shopping on UKQU.co.uk, you understand that:

  1. You are not buying directly from UKQU, but from one of the many marketplace vendors on UKQU.co.uk;
  2. UKQU does not pre-screen sellers and therefore does not guarantee or endorse any items sold on on our website or any content posted by sellers (such as photographs or language used in listings or shop policies);
  3. Each seller on UKQU.co.uk has their own processing times, delivery methods, and shop policies; and
  4. You assume responsibility if you provide your own materials for a custom order.

As a UKQU.co.uk website user, you have the opportunity to flag an item or a shop that violates any of UKQU’s policies. Flagging is confidential.

Purchasing an Item on UKQU

When you buy from a shop on UKQU, you’re directly supporting an independent business (also known as a marketplace vendor), each with its unique listings, policies, processing times and payment systems. By making a purchase from a seller on UKQU.co.uk, you agree that you have:

  1. Read the item description and shop policies before making a purchase;
  2. Submitted appropriate payment for item(s) purchased; and
  3. Provided accurate delivery information to the seller.

(3) Licence to use website
You may view, download for caching purposes only, and print pages from the website for your own use. However you may not republish material from this website in any form whatsoever, or store material from this website in any public or private electronic retrieval system without the prior written consent of Resolution Television.
(4) Limitations of liability
Whilst every care is taken in the preparation of this website, where no charge is made for the information it provides, you acknowledge that it would be unreasonable to hold us responsible for the accuracy or timeliness of the information, or any event or consequence arising as a result of the information.
(5) Content submitted to the website
You are responsible for any text, videos, photographs or other content (‘Content’) which you post, upload or display (publicly or privately) on the website. You warrant that you will not post any messages or any other content on UKQU.co.uk that is obscene, vulgar, sexually-oriented, hateful, threatening, or otherwise violate any laws. You warrant that you will not use our website for purposes related to marketing without our express written consent. We reserve the right to edit, delete, move or remove any Content without notice and for any reason. We also reserve the right to record the IP address from which any content is posted, uploaded or displayed.
All Content submitted to the website is sent on the basis of a non-exclusive transferable worldwide licence to Resolution Television unless otherwise agreed in writing prior to posting, uploading or displaying; and by posting, uploading or displaying any such Content you warrant that you own the intellectual property in the Content or that you have a licence from the owner of these rights to post, upload or display the Content. Resolution Television may use, reproduce, modify, publish, edit, translate, distribute and display the Content in any media or medium, or any form, format or forum now known or hereinafter developed, for any purpose, in perpetuity.
You should, as soon as practicable (but in any event within 7 working days) inform Resolution Television in writing of any claim or complaint against you which comes to your notice in relation to the content you have uploaded, whereby it appears that you or Resolution Television may become liable in respect of a breach of any content rules listed in this document. You will:
a) take such reasonable action to avoid dispute resist appeal compromise or contest liability as may be requested by Resolution Television; and
b) make available to Resolution Television such persons and all such information as Resolution Television may reasonably require for avoiding disputing resisting appealing compromising or contesting any such liability.

The following types of items are prohibited or restricted on UKQU.co.uk:

  1. Alcohol, Tobacco, Drugs, Drug Paraphernalia, and Medical Drugs
  2. Animal Products and Human Remains
  3. Dangerous Items: Hazardous Materials, Recalled Items, and Weapons
  4. Hate Items: Items that Promote, Support, or Glorify Hatred
  5. Illegal Items, Items Promoting Illegal Activity, and Highly Regulated Items
  6. Internationally Regulated Items
  7. Pornography and Mature Content
  8. Violent Items: Items that Promote, Support, or Glorify Violence

(6) Restricted access
We reserve the right to restrict access to the website, or certain parts of the website, at any time. We may provide you with a user account name and password enabling you to access certain parts of the website; in this case it is your responsibility to keep the user account name and password confidential. You are responsible for activities, which occur, under your user account name. We reserve the right to disable, modify or delete your user account and/or password at any time and for any reason and we do not have to disclose an explanation for such action taken by us but reserve the right to make such disclosure.
(7) Directories, Blogs, Reviews, Mystery quilt, Hints & Tips and Block of the month forums
By registering you agree to abide by the rules and policies set out on the registration screen. Although the administrators and moderators of UKQU.co.uk will attempt to keep all objectionable messages off this forum, it is impossible for us to review all messages. All messages express the views of the author, and UKQU.co.uk/ Resolution Television cannot be held responsible for the content of any message.
(8) Email newsletters
If you create a user account for accessing certain parts of the website, you will be given the option to opt-in to receive occasional email newsletters from UKQU.co.uk/ Resolution Television containing product news and special offers. You can opt-out of this or unsubscribe in your account settings at a later date if you decide you no longer want to receive these. We will not pass your email address on to other companies without your permission.
(9) Variation of terms
We may revise these terms and conditions from time-to-time. It is your responsibility to check this page regularly to ensure you are familiar with the current version.
(10) Advertisers on our website
If you purchase goods or services from third parties who advertise on the website, you do so at your own risk. UKQU.co.uk/ Resolution Television is not responsible for these goods or services and any queries or complaints relating to them should be addressed to the advertiser.


(11) Competition Terms & Conditions

Competitions are only open to UK residents ONLY. Competitions are not open to employees of Resolution Television LTD or employees (or members of their families), affiliated companies or those associated with these competitions.

Generally the lower age limit will be 18 years, apart from where competitions are specifically opened to persons under that age. Each competition may only be entered once by each entrant. Entrants suspected of submitting multiple entries may have all their entries rejected. The prizes are as offered and are non-transferable, non-refundable, non-changeable. No cash alternative is available. We accept no liability for any aspect of the prize to the fullest extent permitted by UK law. We reserve the right to change prizes in the event of unforeseen circumstances.

Competition closing dates are as stated on page and entries received after these closing dates will not be considered. No responsibility is taken for entries lost or delayed, by way of technical errors including malfunctions via the website. The winner(s) will be drawn at random and the competition moderator’s decision is final. No correspondence will be entered into. By entering, you confirm that we may make any use of your entry as we require, including publishing it on the website or on the UKQU.co.uk official social media pages.

The winner(s) will be notified within 28 days of the closing date. Unless specified otherwise, if the prize remains unclaimed for six months it will not be awarded, provided reasonable attempts have been made to contact the winner(s) using the contact details supplied. Please indicate on your entry if you do not want to receive any further information about UKQU.co.uk promotions, competitions or news. Resolution Television/ UKQU.co.uk will not share your contact details with any third parties when entrants opt in above.

Resolution Television/ UKQU.co.uk reserves the right to take action (including any legal action it considers appropriate) against any person in breach of any term or condition of any competition. Resolution Television/ UKQU.co.uk may change the terms and conditions (including these terms and conditions) that apply to any competition at its discretion. Any such changes may be posted on this website or otherwise notified to entrants. It is the responsibility of entrants to check thoroughly the terms and conditions that apply to each competition.

Third-party links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

(12) Cancellation and refunds policy on products purchased from our website
Customers in the European Union have the right to withdraw from the purchase of an item at any time from the moment of purchase through to seven working days after the item is delivered. To cancel, simply notify the seller during this period. If you’ve already received the item, you must also arrange during this period for the item to be returned to the supplier in unused and undamaged condition. The supplier will issue a full refund for the cost of the item and postage, but reserve the right to apply an administration handling charge. This does not affect your statutory rights. On UKQU marketplace subscriptions, if you’re not completely satisfied, you can cancel your subscription with the vendor. (Please note that vendor subscriptions may be subject to a minimum subscription term) and reserve the right to apply an administration handling charge.

Reporting a Problem with an Order or Returning an Item (UKQU.co.uk Support System)

Although UKQU is not directly involved in a transaction between a buyer and a seller, we provide a support ticket system in the unlikely event that your order does not go as expected. By using UKQU’s ticket system, you understand that UKQU may use your personal information for the purpose of resolving disputes with other website members. You can use UKQU’s ticket system to come to a resolution with a seller in the event of a non-delivery or if an item you receive is not as described in the listing.

Ineligible Transactions
Some disputes don’t qualify for UKQU’s support ticket system. These include:

  1. Items that are damaged by delivery carrier (if properly packaged by the seller).
  2. Items that have been altered, used, worn, washed, or discarded after receipt.
  3. Items that are received after the agreed-upon delivery date due to delivery delays.
  4. Items that are returned without a return agreement.
  5. Items that are accurately described but don’t meet a buyer’s expectations.
  6. Cost of delivery disputes.
  7. Items that are purchased in person.
  8. Items prohibited from sale on UKQU.co.uk, including services and intangible goods.
  9. Transactions where payment is not made via the UKQU.co.uk checkout system.

(13) Law and jurisdiction
This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.
(14) Our contact details
The full name of our company is Resolution Television LTD and our address is 3 Woodfield House, Berkeley Business Centre, Doncaster Road, Scunthorpe, North Lincolnshire, DN15 7DQ. Telephone 01724 376002